Get help with ShiftDispatch.
Contact support for login, billing, notification, bug, feature, or account recovery questions.
Support paths
Bug reports
Tell us what happened, what you expected, your browser or device, and the workspace or schedule you were using.
Report a bugFeature requests
Describe the workflow, the customer impact, and what workaround you use today.
Request a featureBilling help
For checkout, subscription, or portal problems, include your workspace name and the action you were trying to complete.
Get billing helpLogin and verification
If you cannot sign in or receive a code, include the workspace name and the email or phone number you use.
Get login helpHelp articles
Follow practical steps for getting started, account access, billing, and notifications.
Getting started
Set up ShiftDispatch on iPhone or Android
Install the staff app from Safari or Chrome, then finish notification setup.
- Staff
- PWA
- iOS
- Android
Account access
What to do when a sign-in code does not arrive
Check the phone number, request a fresh code, and rule out device or carrier filtering.
- Staff
- Workspace
- Sign in
- Verification
Billing
What to do when billing is still finalizing
Review the checkout status and gather the right details when billing remains pending.
- Workspace
- Billing
- Checkout
Notifications
Troubleshoot notifications that are not arriving
Check workspace settings, browser permission, and device setup for missing notifications.
- Staff
- Workspace
- Notifications
- Devices
Scheduling
Remove all visible shifts for a day
Remove every draft or published shift currently visible for one day.
- Workspace
- Schedule
- Shifts
Common questions
What should I do if a sign-in code does not arrive?
Use Resend code once, confirm the phone number is correct, and check carrier filtering. If the code still does not arrive, contact support with the affected phone number and workspace.
Why does billing say it is finalizing?
Billing can take a minute to sync after checkout. Use Check again on the billing result screen. If it still does not activate, contact support with your workspace name.
Why are staff notifications not arriving?
Confirm notifications are enabled in ShiftDispatch and on the device. If notifications are still missing, contact support with the staff member, device type, and affected shift.
What if someone cannot access a workspace?
Ask a workspace owner or administrator to confirm your membership. If the owner cannot access the workspace, contact support for account recovery.
Where are status updates posted?
For launch, ShiftDispatch sends status updates by email to affected customers. A public status page can be added later.
Plans and pricing
What counts as active staff?
An active staff member is a non-deleted staff profile marked active in the workspace. Inactive staff do not count toward the selected Pro tier.
Do I pay for managers too?
Any person who needs to be scheduled occupies a seat. Team members who only administer the workspace or build schedules do not occupy a seat.
Can I change plans at any time?
Yes. You can upgrade as your team grows and adjust your plan when your staffing needs change.
Is there a contract?
No. Pro plans are month-to-month, and you can manage or cancel your subscription through the billing portal.
Can I start with Builder and upgrade later?
Yes. Builder is available for creating and sharing schedules, and you can start a Pro workspace when staff need live updates, reminders, confirmations, messaging, or open shift coverage.
Can I import my existing schedules?
Yes. Builder can import a ShiftDispatch spreadsheet file or schedule export with people, positions, worksites, shifts, and assignments instead of starting from scratch.
Will my staff need to download an app?
For Pro, we recommend staff use the ShiftDispatch app for quick schedule access, chat, and push notifications, but it isn't strictly necessary. Staff can also use a phone browser.
How do staff sign in?
Staff sign in with the mobile number linked to their staff profile and enter a one-time verification code. They don't need a password.
Does Builder require an account or credit card?
No. You can open Builder without an account or credit card.
What happens if I cancel Pro?
Pro billing becomes inactive when the subscription ends. Your workspace data isn't immediately deleted, and the owner can review billing options to resume Pro.
Is my data secure?
Pro schedule and staff data are stored in an authenticated cloud workspace, and workspace access is limited to authorized users.Learn more in our Security overview, Privacy policy, and Subprocessors list.
What is Enterprise for?
Enterprise is designed for larger organizations that need more than 200 active staff, dedicated onboarding, priority support, custom deployments, or organization-specific requirements. Contact us to discuss your team's needs.