Billing status can take a short time to synchronize after checkout or a subscription update.
Check the latest status
On the billing result screen, use Check again after waiting a minute. Avoid starting another checkout while the first update is still being processed.
Confirm the checkout result
If Stripe shows that payment was completed but ShiftDispatch still shows a pending status, keep the checkout confirmation available and contact support.
Include:
- Your workspace name.
- The approximate checkout time.
- The action you were completing.
- Any visible error message.
Do not send full payment card details, security codes, or screenshots that expose sensitive payment information.