ShiftDispatch uses short-lived verification codes for staff and workspace sign-in. Most codes arrive within a minute.
Check the phone number
Confirm that the phone number shown on the verification screen is correct and can receive SMS messages. If the number belongs to a different person or is no longer active, ask a workspace owner or administrator to update it.
Request one new code
Use Resend code once, then wait for the newest message. Requesting several codes in quick succession can make it unclear which code is current.
Enter only the most recently received code. Older or previously used codes will not work.
Check the device and carrier
- Confirm the device has a cellular connection.
- Check blocked senders and spam filtering.
- Make sure the message inbox is not full.
- Ask the carrier whether automated verification messages are being filtered.
Never send a verification code to anyone, including ShiftDispatch support.