ShiftDispatch notification delivery depends on both workspace settings and device permissions.
Confirm the ShiftDispatch settings
Check that notifications are enabled for the affected staff member and that the shift or reminder is eligible to send a notification.
Confirm device permission
Open the browser or device notification settings and confirm that ShiftDispatch is allowed to send notifications. If permission was previously denied, it may need to be restored from the browser or operating system settings.
Check the installed experience
For browser push notifications, confirm that the staff experience is installed or opened in a supported browser and that the device still has an active network connection. If you contact support, do not include private message content or unnecessary personal information.